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Lacking Customer service

Stewart
Community Member

I had my nest outdoor IQ camera for about a year and a half. I bought it directly from the nest store. While I was away for the weekend it started misbehaving and only showed a weird digitized static. By the time I got home it started working again. It was out for approximately 12 hours. My other nest cameras worked just fine during that time so I thought I'd call customer service and get a replacement for my broken $400 camera. Noel, the customer service agent was horrible. After 30 minutes he hung up on me. Long story short he told be because it's working now there's nothing he can do. I tried to explain that I was out of town when it wasn't working and that's when I need it the most. There's only 6ish months on my warranty so I'm concerned that it will quit working and I'll be out of warranty. I asked to talk with Noel's supervisor but he refused.

 

The Nest case number is: 9-4591000031713

 

Since there's apparently no recourse for the poor customer service I figured I'd post here and hope I get @Nest @User123456 @customersupport or someone's attention.

 

Be careful investing to heavily in nests ecosystem.

1 Recommended Answer

Stewart
Community Member

Google/Nest did reach out to me and "made it right". I appreciate that they called me to follow up. I spoke with Christopher who was awesome. He told me that they'd try to review my call and do "coaching" where appropriate.

A big thank you to Christopher and google, too bad that I wasn't resolved originally. 

View Recommended Answer in original post

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there, @Stewart .

I have escalated your case forward, so you should hear from our Executive Care team soon. Thank you for your patience! 

Best Regards,

Brad.

Stewart
Community Member

Google/Nest did reach out to me and "made it right". I appreciate that they called me to follow up. I spoke with Christopher who was awesome. He told me that they'd try to review my call and do "coaching" where appropriate.

A big thank you to Christopher and google, too bad that I wasn't resolved originally. 

Brad
Community Specialist
Community Specialist

@Stewart

 

I am glad to hear that Christopher was able to reach out to you and talk! We love to hear that! I am relieved to know that we were able to speak with you. I'll go ahead and lock this thread, but please feel free to create a new thread and reach out if you have any further questions, or need assistance with something new.

 

Best Regards,

Brad.