We recently shared new updates to the Google Home app. You can read more
in our community blog: New updates to Google Home for camera users: new
AI image detection, requested features, and more! Have any questions not
covered in the FAQ? Let us know ...
Here are some steps I recommend to resolve issues during the setup of
Google Nest cameras or doorbells.Before trying these stepsMake sure
you're using the correct app for setup. Need help checking which model
you have? Use the Google Home app to set ...
My camera stopped working. I can only get it to work by replacing the
original wire with a macbook USB-C wire so I know it's because of the
wire. I'm not sure how it went bad, but it's gone bad. I need a
I was receiving notifications to my iPhone and Apple Watch but it has
since stopped. We still receive notifications on iPads and other google
products with no issues. I checked all settings and they are fine, turn
off/on and do not see an update avai...
Hi,Police is searching for someone who passed my house yesterday and
most likely was picked up by my camera. The problem is that I do not
have the subscription and there is only 3h of history available. Is
there any way to recover the history or it i...
We implemented two Nest battery powered cameras in our store recently
for security reasons, but one issue we are running into is that the
camera view times out after a few minutes and the screen goes dark.
Because of this, I have to re-connect to the...
Hello. I finally got around to installing my doorbell recently and it
fell off of the mount and landed on the lens. Can you please help me
figure out how to order a replacement lens or go about getting it fixed.
I've only had it up for a week
I am installing the Gen 2 doorbells on New Construction. At Rough we run
the wires. At trim we install Transformer/Chime and doorbell. I'm having
to make an additional visit onsite after the homeowner has taken
possession, is there a way to avoid thi...
My cameras detect my dogs as (Person) and alerts for both indoor and
outdoor cameras. And also a car as a (Person) on my driveway camera,
which technically is a person but not the car. Both wired and older Nest
products. Is Nest planning to update th...
The latching mechanism on my Google Nest Battery Doorbell is stuck after
I've removed it from the mount to charge the battery. I cannot get it
unstuck and therefore am unable to mount it again. Please advise as soon
The lens on my Nest Hello has fallen out and will not stay in when I try
to place it back? Is there a recommended way of restoring it, or does
the whole unit simply need replacing (which would be a waste!)?