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Live Video Unavailable. The Camera may be unreachable or saving battery

TommyLau
Community Member

‎08-08-2024 05:28 AM

Starting from Tue, my nest doorbell (battery) cannot show the live view. I tried to hard reset & it resume normal for a while. After a hour, it cannot show the live view again. What can I do to fix the issue permanently? Thank you!

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StrayGraves
Community Member

‎08-08-2024 06:09 PM

I'm navigating the same issue. I went as far as purchasing a new doorbell just to have the exact same issue with the new doorbell. So, I'm pretty sure it's not a hardware issue. When will a firmware or software update be available? 

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gmelanymelissa
Community Specialist
Community Specialist

‎08-12-2024 04:50 PM

Hi there!

 

Thanks for posting here in the community. I'm sorry to hear your Nest Doorbell Battery cannot show the live view. Help's here!

 

To better understand the situation, I'd like to ask a few questions:

 

  • Did you change your Wi-Fi network recently?
  • What Wi-Fi frequency band did you connect to (2.4 GHz or 5 GHz)?
  • Has the Nest Doorbell ever successfully connected to this network?
  • Are you getting any error messages?
  • How far is the Nest Doorbell from the router?
  • Are there other devices connected to the same Wi-Fi where the Doorbell is connected?
  • What's the status LED light?

Keep me posted.

 

Regards,

Melany

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