My nest cam worked for a couple weeks great, but the live feature has subsequently stopped working. I get movement notifications, and can view the recorded history, but no dice on the live video. I've tried resetting it, updating the app, turning the camera on and off and also unable to comment on the previous threads on this same topic.
I'm at a loss of what to do next.
Ok, there is a bug and this has happened twice now with 2 different cameras but the same exact way. I had both working fine, decided to stream the camera on my google home hub (small screen) and on both occasions, it stopped streaming after a period of time, 5 minutes plus, not sure. Anyway, from that point on both times on two different cameras, I was no longer ever to get live video even though the recordings were happening and things showed up in history. Even battery status would update after recharging. Rebooting the cameras (5 second button push) did not help. The only way I could get the cameras working again with live video was to delete the device and set it up again. This worked consistently in both cases 2 weeks apart.
So, this is a bug that is reproducible by streaming the camera to your google home hub and then something happens and live video is no longer possible. In both cases, these cameras were using the google magnetic mount running on battery mode.
Both of these posts seem to be about the newer Google Nest Camera (Battery). (The @maverickwatson post is labeled "Nest Cam IQ" but refers to a "saving battery" message.)
Maybe there are some inherent but undocumented limitations with live-streaming the battery cameras when they are in battery mode due to the demands on the battery.
We have one of the new battery cameras but it is plugged in with the optional power cable and we are able to live-stream it on an iPhone or Nest Hub (I tried for 15 minutes) without any problems.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
I am glad to hear you were able to get the issue resolved, and your new devices are working as intended. With that being the case, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post.
Are you trolling us? This is an issue affecting lots of people and your response is "do you still need help?" And then nothing??? We can see history but live video is unavailable. We are on assignment in another state so we can't do anything that requires being close to the camera. Don't come on in a week and ask if i still need help! Assume i need help and help. If you can. If you can't then say so.
I have the same issue. "Live video unavailable" message began shortly after a very momentary power outage. It is still recording it seems, and I can see some history, but not live. I NEED THE LIVE!!!! That's why I bought this **bleep** thing! I tried unplugging and replugging, I tried pressing the reset button in the pinhole. Neither has worked. Really pissed that I have to now remove the camera and start again to see if that works. This issue has been prevelent for many weeks now I can see from previous posts. What's the deal here, Google? Why are you selling us this crap?
I just fixed my doorbell and can now see live video. I contacted google and I had to do a factory reset and reinstall the device. Below are the steps that I did.
1) plug the doorbell into the charger and press and hold the reset button on the back for 12 seconds. You will hear a chime, then stop pressing the resest button.
2) Go to the Google home app and remove or delete the device
3) Then reinstall the doorbell again. Just follow the steps. You'll need to scan the QR code. No need to look at the installation videos if you already have your installation set up. Continue to press "Next" until you are done
4) Now remove doorbell from the charger and install it on the wireless battery (where your door is).
5) On the app, click on the device, click Live Video and you will see the video.
THE END. TAKE ABOUT 5 MINUTES.
Brad, what up dude, couldn’t be a more fitting name. Same issue here, factory reset, reset, deleted home app, deleted device, reinstalled, nothing is fixing the issue. Connection is great. All stand alone nest products work great and have for years. Only the google/nest battery cams are having issues, I get history, but no live.
Just bought the nest door bell battery and indoor/outdoor battery and having the same issue with both. Live view from my phone is not working.
Wi-Fi is not the issue here. Checked both devices in the same room as the WI-FI hub.
If I press the door bell button I can see live view on nest hub. If I ask nest hub to display doorbell it cannot connect.
I am so sorry I bought these nest cameras.
Just an update, I tried every reset, new home setup and settings change that I could. Then again with the support team. Both battery cameras had to be sent in to be replaced. Glad they were under warranty still.
I'm having the same issue but with a wired camera. I bought it just yesterday. The first generation camera I have has no problems at all. It's just the second generation cam who is unable to stream live video. History and person detection works fine but no live stream. The problem hasn't been solved with total reset of the camera, home app or router