Live caption pop up

[Brownmule247]

Can anyone tell me why i have a popup saying "Live Caption is not available right now" and what I need to do to fix this.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Brownmule247]

I definitely do need help with this! 

[SteveT1]

Hi there,

Thanks for the reply. What Nest Camera are you using? Also, what device are you using to view your live feed?

Regards,

Steve

[Brownmule247]

Im not sure of model but they are indoor cameras and I’m using a desktop Mac computer to view. 

[SteveT1]

Hi there,

Got it. Are these the Nest Cam (battery)? Also what website are you using to view them? A few questions:

1. What is the make and model of your computer?
2. What is the operating system of the computer?
3. Are you using a work or personal computer?
4. Is this happening to multiple computers?
5. Is this happening on multiple browsers?

Here are some steps we can try:

1. Verify the computer’s date & time are correct and set automatically.
2. Make sure the computer is running the latest version of the web browser.
3. Clear the browsing data.
4. Quit the browser entirely and relaunch it.
5. Restart the computer.
6. Try an alternate compatible device or computer, if available.

Regards,

Steve

[Brownmule247]

I’m really computer illiterate.

1. iMac desktop from mid 2010

2. MacOS High sierra

3. personal 

4. Happening only on desktop 

5. I’m not sure

[SteveT1 · Accepted solution]

Hi there,

I understand and appreciate you gathering these info. Have you tried using a different browser like a Chrome or a Safari browser?

I would also recommend to test on a different computer to isolate. 

Regards,

Steve

[Brownmule247]

I was using google chrome so I switched to safari and it seems to be working properly so far. I’ll let you know if something happens, but why would that happen on google chrome? 

[Brad]

Hey Folks.

As this issue is resolved, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[SteveT1]

Hi folks,

Appreciate the help @Brad. Just wanted to jump in to see if you have other questions and concerns. Feel free to let us know.

Thanks,
Steve