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Lost Connection Nest camera

BCKL
Community Member

I recharged the camera and lost connection!  The other 2 camera shows in the app, the back door does not show up.  Any ideas

3 REPLIES 3

janthadeus
Community Specialist
Community Specialist

Hi BCKL,

 

Thanks for reaching out. I’m sorry to hear that and for the delayed response here. No worries, we’ll sort this out — a few questions: what’s the status light of your camera? When did the issue start? How far is the camera from the router? Do you have more than one home structure in your  account? Also, were there any changes to your Wi-Fi network?

 

Looking forward to your response.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

JT

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad