cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Cameras and Doorbells

Blog Posts

Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

Help Center

Forum Posts

Start a conversation

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15734 Views
  • 0 replies
  • 6 kudos

Nest camera not charging

I have two battery cameras that are less than a week old. One won't charge at all the other loses power while charging. It started at 49% and went down to 13 percent in a 24 hour period. I'm using the charger that came with the cameras. Is this a fau...

Blowchacho by • Community Member
  • 3080 Views
  • 6 replies
  • 2 kudos

Nest doorbell and cam whit Samsung smartphone

Hello,I recently purchased Google Mesh Wifi, Nest Doorbell with battery and 2 Nest cam - 1 for inside and 1 for outside use. I have an Samsung S20 and Samsung S21 with Google Home app installed. When trying to speak to visitor through app - the sound...

johanholst by • Community Member
  • 8509 Views
  • 22 replies
  • 0 kudos

Google Nest doorbell camera shattered

Hello,I see another user had this problem: My Nest battery doorbell fell off its base and the camera shattered. I purchased this in November 2021. Is there a way to request a repair or replacement?

amy0524 by • Community Member
  • 539 Views
  • 1 replies
  • 0 kudos

Connecting base plate to wedge

I have screwed my base plate into the wedge. However, I can’t tighten the base plate sufficiently. The base plate is a bit loose, and I have screwed the screws in as tightly as I can.

Iramegdal by • Community Member
  • 498 Views
  • 1 replies
  • 0 kudos

Chime

HiI'm new to all this but have just bought & fitted my new Nest battery doorbell & everything is working except the chime?!You can hear it from the doorbell itself outside when pressed but it cannot be heard in the house?! I thought that I would get ...

JCW by • Community Member
  • 2213 Views
  • 7 replies
  • 1 kudos

"Cannot connect to assist device"

I fully expect Google/Nest to delete this post since they have disabled replies to the other primary thread on this subject.Bought two new indoor/outdoor cameras to add to my existing (and previously marvelous) pre-Google Nest setup including multipl...

Lotusman by • Community Member
  • 2016 Views
  • 6 replies
  • 2 kudos

Camera power issues

How do you even get hold of googlecamera won’t power on I have a full suite of products and need this camera replacing or repairing yet I cannot get hold of google- emails unanswered and phone calls dropped on the rare occasion they are answered! Los...

TJ3 by • Community Member
  • 916 Views
  • 4 replies
  • 0 kudos

Nest cam with floodlight low battery

Hello i have following issue with my google nest cam with floodlight.At the first my floodlight option disappeared inside my google home account.Than my Google Nest Cam which is connected to the Floodlight, has a low battery, (even its connected with...

BriBumer by • Community Member
  • 483 Views
  • 0 replies
  • 0 kudos
to vote
Labels