Lost baseplate

[JonRice]

Lost my baseplate for my camera after moving. Need help! 😞

[MplsCustomer]

@JonRice 

Google Nest does not sell spare parts, but if your doorbell is still under warranty, they may provide you with a replacement. You can try contacting Support: https://support.google.com/googlenest/gethelp.

[janthadeus]

Hi folks,

Yikes! We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?
 

I appreciate the help, MplsCustomer.

Thanks,

JT

[nudata]

Bought new Google Nest doorbell battery (no accessories) then discovered that the camera won't function without the baseplate.  Went to eBay looking for baseplates and discovered MANY Google Nest battery doorbell's (GWX3T) being sold without accessories. Came here hoping to get an original baseplate and discovered Nest does not sell parts.  Is the camera designed to not operate without a baseplate or did I just get a broken one?

Thanks

ML

[janthadeus]

Hey nudata,
 

I'm sorry to hear about your experience. The Nest Doorbell (battery) will show a video unavailable error message if it's not mounted properly on your wall. Please also fill out the form so we can further assist you.
 

Regards,

JT

[EmersonB]

Hi folks,

@nudata and @JonRice we haven't received your form — were you able to fill it out?

@MplsCustomer and @Jt I appreciate your response.

Best,
Emerson

[EmersonB]

Hello everyone,

@nudata we got your form — thanks for filling it out. Our team will reach out to you via email anytime soon.

@JonRice were you able to fill out the form?

Thanks,

Emerson

[aatienza]

Hey folks,

JonRice, do you still need help with your device? If so, Please fill out this form.

Thanks,

Archie

[aatienza]

Hey JonRice,

Checking back in — you can fill out the form if you still need our help.

Thanks,

Archie

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks for the help, Emerson and Archie.

Best,

JT