Lost mounting magnet

[Pablo28806]

Where can I buy a replacement magnet for mounting an outdoor nest cam since I lost one for  one of my camera’s?

[heyyou488]

My painter lost mine. I have spent a month trying to solve this. The short answer is, you can't. 

Third party options still use the magnet mount so they won't work. Google won't sell or send a replacement mount. 

If your camera happens to still be under warranty they may offer you a replacement otherwise the Google advice is to throw the camera away and buy a new one. 

[Pablo28806]

Ahh, ok. If I replace the camera I will go with another brand due to lack of support for this piece of equipment. 

[Brad]

Hi there,

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. Please let me know if you need any further assistance!

Best Regards,

Brad.

[Thegrizz]

Brad I am in the same boat. Nest cameras, doorbells at two houses but I lost the magnetic mount for one camera.  Bought several so packs on Amazon. Can you asssit?

[Pablo28806]

Not really sure how you can match up my email from my post so you can reach out?

[Scalyhouse]

Brad, if you can help with replacement of the magnetic mount for my outdoor wired camera, I would be very grateful.

[Kenjohnmac]

How can I purchase a new magnet? Most expensive camera and seems like the only answer I am given is to buy new camera? This seems silly as I'm am paying for a nest aware subscription.

[Scalyhouse]

I ended up cutting a green bean can in half, filing the edge, drilling screws in the bottom, and mounting on piece of wood. Works fine, no thanks to Nest or Google. 

[Tommywaves]

I also would like to order a replacement magnet. Please let em know what i need to do.

Regards.

[Scalyhouse]

See my solution using green bean can

[Pagerguy71801]

I'm in the same boat too I need 2 magnetics I've got 4 cameras and I guess somebody stowed my magnets and lift my camera's hanging I guess we know now the magnets are worth more than the cameras please help

[Scalyhouse]

See my solution using can, screws, and block of wood

[Scalyhouse]

I'm in the same situation.  Were you able to buy the mount?

[bfaajs]

I also need a new mount.  Please let me know if you get a reply?

[Pablo28806]

So I talked with support today, since I have been a customer for years my cameras are out of warranty so they can’t send me a magnet. Also for being a good customer they will not sell me a magnet. 👎👎. I guess it’s green bean can time. Can you post a pic of the camera in the finished green bean can and the inside of the can without the camera?

[Kenjohnmac]

This is completely insane !!!! I too am looking to PURCHASE a magnet and they won't. Not that they can't it's they won't do it! This is complete manipulation. I am done with nest this is so stupid. the fact they won't let us buy a new magnet is ridiculous.