cancel
Showing results for 
Search instead for 
Did you mean: 

Lost video recording

Bucky1022
Community Member

Ever since subscription renewal, we haven’t had any video recording, just snapshots. Any help would be greatly appreciated.

5 REPLIES 5

mdr2
Community Member

Are you sure your subscription successfully renewed?  You can check it by going to your camera in the NEST app. Select the GEAR icon in the upper right corner. Look thru the list and you should see NEST AWARE.  Click it and see what it tells you about your subscription status

Bucky1022
Community Member

When I clicked on Nest Aware, it doesn't say anything about my subscription

mdr2
Community Member

Then that is most likely the problem.  it sounds like your subscription did not actually renew. The easiest way to check it is to go to https://store.google.com/.   Login and then click on the little blue circle with in the upper right corner just to the right of the shipping cart icon.  From there you should see SUBSCRIPTIONS in the list.  Click it and it will tell you your subscription status.  Mine shows Nest Aware Plus and the expiration date.

Let me know if that works and what you find out.

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw the previous response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

Brad
Community Specialist
Community Specialist

Hey Folks.

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.