Nest Indoor

[Matt1]

I migrated my Nest account to my google account (as suggested) and now I cannot access my camera or video feeds form my Iphone. When I try to reconnect the camera via QR code, when prompted,  it says "this camera is connected to another account. I'm very mad!!! Please help?

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far?

• Have you tried to restart your device?

Please let me know if you need further assistance. 

Best Regards,

Brad.