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Love view unavailable even when plugged in

Danall22
Community Member

I am getting so fed up with nest cameras, I have had to reset three of them now. And again today I am getting live view unavailable on one of them again! This must be a bug??!!

10 REPLIES 10

MrRongoose
Community Member

Agreed. I had a previous thread open that  was locked but it is happening still today. I will contact Google again tomorrow because I can replicate everything about this.

TLDR: Battery Cameras Lose Live View or  Shows Offline. If you unplug for a few minutes it comes back. On 1 occasion I had to reset 1 camera. Yesterday, one camera was offline and unplugging it didn't work. I left it unplugged over a few hours and plugged back in and now it's back but a different camera lost Live view. They seem to come an go if you leave them. I did notice that at one time all my cameras, battery and older gen went offline for a min. They all came back but 3 of the battery ones did not. Almost like an API Rate limit. Eventually they came back. When cameras are showing offline, Live notifications still work so it's not really offline and if you go to history, the recordings are up to live, you just can't see live. So it's obviously connected.

 

I have 10 Nest cameras total. 3 original, 2 Outdoor, 1 doorbell wired, and 6 battery. All my battery ones are wired to AC power for 24 hr recording.  The battery ones have been working fine for a few months now, since they came out. Starting 2 weeks ago, I started losing the ability to view them live. All of them. It says the camera might be saving battery message but they are all wired. If you go to settings it even says plugged in. History and recordings all still work but no live viewing. One of them keeps showing offline too now. Unplugging them for a minute then plugging back in restores the live view. The one that says offline, I have to remove from magnet and push restart button. Anyone else getting this? They had been stable, but this last week have been terrible. Bad update maybe?

 

Spoke too soon. Of the 4 I reset, 3 are still working but 1 now shows offline again. The odd thing is, even though it's showing offline, I'm still getting immediate notifications for motion and it's still recording. I tried to restart it and now nothing. Doesn't even light up green anymore. Will contact Google again but it sure looks to me like a bad firmware push


Same issue here started happening a week ago around March 15 2022. No date stamps in comments that I could see so helpful to leave date. All hard wired, no issue before this. Owned them right when the outdoor came out

Danall22
Community Member

Strange no reply, the cameras have grown to offline but still uploading ############ video!!!!!!

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

MrRongoose
Community Member

I’ve been trying leaving them alone which hadn’t worked prior but the last week it seems to come back eventually. Maybe they’re tracking down the issue

MrRongoose
Community Member

To update, This past week, they seem to be working more consistently, knock on wood. Maybe they were having a server-side issue that is being resolved finally.

Nick_Silver
Community Member

I keep having a similar issue. Live view will become persistently unavailable until I uninstall and reinstall the camera. Seems to happen every time they update the app. Pretty fed up with this thing. We purchased it to use as a baby monitor and it has given us nothing but frustration. 

I left mine unplugged for a few hours running on battery. After plugging back in, they came back online and have been online for about 2-3 weeks now without issue