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Mechanical Doorbell Puck Problem (for Gen 2 Nest Wired Doorbell).

RetiredInFL
Community Member

Had an ARLO door bell and today replaced it with a NEW 2nd Gen Nest  Wired doorbell bercause I HATE the way the ARLO calls the cell phone to speak to someone at the door.

In any case here is the issue;  

#1) When I installed the new Nest Wired Gen 2 Doorbell  I left the ARLO "mechanical chime puck" on my mechanical chime and it continued to work fine.

#2) Then I removed the ARLO puck and my mechanical chime  still continued to work fine with NO PUCK on the NEST GEN 2 WIRED DOORBELL installed.

#3)  I then REMOVED the ARLO puck and installed the NEST PUCK that came with the new NEST WIRED DOORBELL (Gen2) and the mechanical chime DID NOT work.

Question is: Is it safe using NO MECHANICAL CHIME PUCK ??

I called NEST "support" (I use the term "support" lightly) and they asked me silly non-relevant question and first said using the ARLO puck was no good, then using NO puck was no good, then they told me to use the ARLO puck and will send me a new NEST PUCK.   Everything works great with NO puck as well as with the ARLO puck but no mechanical chime with the NEST puck.  This is really all pucked up. 🤣

 

 

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@RetiredInFL 

I've noticed that other customers have reported problems with the "chime puck" for the 2nd Gen Google Nest Doorbell. Hopefully, the replacement "chime puck" they send you will work.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/What-does-the-nest-doorbell-2md-gen-puc...

@MplsCustomer 

LOL, thanks for that!  Obviously it's a puck issue despite all the shucking and jiving their alleged "support" offers.   That logically explains why my ARLO "puck" works fine with the NEST but the NEST does not.  They keep suggesting "hire a professional"  with no knowledge that  "I are one".   EE graduated in 1970.   Yes, they did have electricity back then.  😀


@MplsCustomer wrote:

@RetiredInFL 

Here's a customer who returned their whole unit to get a "chime puck" that worked.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/2nd-Gen-Doorbell-chime-adapter-not-work...


Did you notice where he said "they told him they had no more to send out under warranty."  Amazing.  Just got an email with Fedex tracking with my replacement.  Probably will have the same problem unless they updated it because it seems the only one that work are the older "4-wire" versions from the NEST HELLO. 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I am relieved to hear that you were able to get a replacement unit. Sorry to hear that you've experience this. I am just checking in to see how the conversation is going. Thanks for your help here, MplsCustomer. Please let us know if you have any further questions or concerns. 

 

Best regards, 

Brad

Ebedia
Community Specialist
Community Specialist

Hi everyone,

@RetiredInFL I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

I appreciate the help, MplsCustomer and Brad.
  
Thanks,
Emerson

Ebedia
Community Specialist
Community Specialist

Hey RetiredInFL,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
 
Best,
Emerson