Missing QR code

[terrycollins]

Trying to reinstall with new wifi information.

There is no QR code or 6 digit entry key anywhere on the camera / floodlights product, certainly not by the speaker on the bottom of the camera as shown in all the references found online and in the Google Home app.

I have the device ID and serial number. Hoping Google can provide the QR code and/or 6 digit key based on that information.

Thanks

Terry Collins

[MplsCustomer]

@terrycollins 

The QR Code is supposed to be on a sticker stuck to the front of the camera, as shown about 0:50 in the install video.  The 6-character Setup Code is supposed to be on the bottom of the camera, as shown at about 1:18 in the install video.  If they are missing, you could try contacting Google Nest Support (https://support.google.com/googlenest/gethelp) with the serial number to see if they can help.

https://support.google.com/googlenest/answer/11003780?hl=en

[aatienza]

Hey terrycollins,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, MplsCustomer.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie