Familiar faces

[thcmatt]

I think it’s absolutely ridiculous that you can’t recover familiar faces on an account that had to replace their doorbell!  This is a huge flaw in your system!  Your system just demented everything!  I’ve had my account since 2018 and now it’s have to start from scratch!  My daughter passed away and now there’s no way to get those pictures back I’m so disappointed in your service or lack of service I should say!  I have been paying for this for years!!! Maybe you need to listen to your consumers! 

[aatienza]

Hey thcmatt,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Check out this link on how to file feedback.

Thanks,

Archie