Moved to new house - Need support with Nest Bell

[natkele]

We recently moved to a new house with a number of Nest devices. We have no experience with any of them. We managed to setup the Nest Thermostat to connect to our network, but dealing with the video - door bell has been a nightmare.

The instructions to add the bell through the Google Home app ask to scan the qr code at the back of the bell. That is great if the device is not installed, ours has  already been installed. Instructions also mention to read the Guide for the code, but we don't have that document. We also do not know what gen of the bell has been installed...

In complete ignorance, yours.

Nathan

[MplsCustomer]

@natkele 

You will need to remove the doorbell to access the QR code or 6-character Setup Code on the back of your doorbell in order to re-install it, unless the previous owner wrote down the 6-character Setup Code and gave it to you. If the previous owner did not remove the doorbell from their account in the Google Nest app (for older doorbells) or the Google Home app (for newer doorbells), you may have issues. You may be able to resolve it by doing a factory reset https://support.google.com/googlenest/answer/9252162.

[natkele]

Thanks for your help. I tried this and still I couldn't connect, will look for somebody to come and sort this out.

[EmersonB]

Hi everyone,  

@natkele, thanks for reaching out here in the Community. We would recommend you to reset your Nest Doorbell to the factory default. If you want to know which Nest Doorbell you have, you may share a photo here and we'll take a look at it.

I appreciate the help, MplsCustomer and DEUTSCHECLUB.

Regards,

Emerson