My best camera is turning off

[Lanakamel1]

My camera turns off by itself occasionally 

so I turn it on again from the app and sporadically it happens again

it is close to the router and I’ve had it for years and this started happening fews months ago 

I can turn it on from the app again 

I checked thr settings it all seems to be good 

[MplsCustomer]

@Lanakamel1 

That seems odd. We have several different Google Nest cameras and doorbells (1st and 2nd gen), and none of them have ever turned off on their own.

I suppose you could consider removing the camera from the Google Nest app, which should also do a factory reset (I'm guessing if you've had it for years, you have the 1st gen indoor camera): https://support.google.com/googlenest/answer/9252162?hl=en&sjid=13773199050450599295-NA#zippy=%2Cnes..., and then set it up again.

Or you could contact Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[zoeuvre]

Hi folks,

@Lanakamel1, thanks for reaching out, and I'm sorry to hear about the situation. I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you more. 
 

i appreciate your help, @MplsCustomer.

Best,

Zoe 

[zoeuvre]

Hi Lanakamel1, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe