My camera is not working I'm not

[gulleywilliam07]

• I need to get this fixed or I'm going to send it back to you

[David_K]

Welcome to the Google Nest community! We’re going to need some more information from you to be able to help you. Please can you explain what exactly isn't working?

[MartinTJ]

Outdoor cameras are disarmed, so it says

[David_K]

Hey MartinTJ! To get the best support with your issue, please click here to start your own topic.

[Anonymous]

They will never work properly you'll always have issues. Send it back get a refund buy another brand.

[zoeuvre]

Hi folks,

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out.  

@gulleywilliam07, do you see any message or code on the app? 

@MartinTJ, is your Nest Camera Outdoor wired or battery-powered? If it is wired, make sure that it is completely plugged into the power outlet. If you have a battery-powered camera, make sure that its battery is still sufficient, though it will continue to work if it is unplugged for as long as its battery is charged.

I appreciate your help, @David_K and @Anonymous. 

Best,

Zoe

[zoeuvre]

Hi everyone, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hi there, 

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

Regards,

Zoe