Hello Bea13,
Thanks for reaching out here in the Community. Nest Cameras and Nest Doorbells help show you what's going on at home, but the technology itself isn't perfect. We try to make our Nest Camera events as accurate as possible, but your Nest Camera or Nest Doorbell may miss things like:
- Confuse a picture with a real event. For example, a t-shirt with a picture of a dog on it might trigger an animal detection event.
- A person crawling on the ground could be misidentified as a pet.
- Close relatives can be misidentified.
Nest Cameras determine when something moves based on how much an image changes over a short period of time. So, your Nest Camera may not send an alert if the following is true:
- The activity is out of your Nest Camera’s field of view.
- An object is blocking your Nest Camera’s view.
- Your Nest Camera is very far away from the activity.
- The lighting in the scene is dim or washed out.
You might have to move your Nest Camera, change your Nest Camera’s angle, or change something in the scene so that you don’t miss important activity.
Hit this link for more information and let us know your update.
Regards,
Emerson
