My public feed on my nest doorbell has a 12+ second delay

[TomPerry]

Since purchasing the Nest Hello doorbell, I have been having an issues where the public feed on the doorbell has a 12 second delay. When looking at the non-public feed in the app, the doorbell feed is near enough instant but as soon as I try looking at the camera feed through the public link there is a significant delay. Also worth mentioning the delay is very consistent in terms of the length of the delay

I am running a gigabit connection at my home. I also can understand a delay may occur for routing/firewall rules but not 12+ seconds. I have viewed the public link on several different devices/browsers.

I have tried disabling the public link and re-enabling. I haven't tried any other troubleshooting steps yet.

Note: I am also using an all Unifi network setup should this be similar to others having the issue.

Has anyone else experienced these issues and any ideas what can I do to fix it? Thanks

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far? 

• Have you tried to restart your device if you haven’t already?

• If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey folks.

Just popping in to see  if you still needed assistance with this issue? Please let me know!

Best Regards,

Brad.

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS