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My wife keeps getting kicked out of the app

Mr67
Community Member

For whatever reason my wife’s keeps getting “ logged off “ of her app.

Happens randomly , can she have her own log in?

Nest Thermostat

Fire alarm

Nest indoor ( Nanny Cam )  

10 REPLIES 10

MplsCustomer
Bronze
Bronze

@Mr67 

Is your wife a member of your Google Nest "household" (Settings | Household in the Google Home app), with her own Google (gmail) account?

Didn’t even know that was an option. 
this is done on the app or where at exactly?

@Mr67 

As I said above, go to Settings | Household in the Google Home app to add your wife as a member of your household.

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Thank you, MplsCustomer for your help here. Please let us know if you have any further questions or concerns.

 

Best regards, 

Brad

AbigailF
Community Specialist
Community Specialist

Hey Mr67,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Thanks, 
Abi

Mr67
Community Member

Thank you! 

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

@Mr67 I'm dropping by to ensure that everything is covered here. Were you able to invite your wife's account to your Nest app? In case you have an update, you know where to find us.

 

I appreciate the help, Brad, Abi and MplsCustomer.

 

Thanks,
Emerson

Mr67
Community Member

Yes. I was pointed in the right direction. 
Thank you! 

EmersonB
Community Specialist
Community Specialist

Hello Mr67,

 

Thanks for getting back to us and we're glad that it's resolved now. It looks like we can consider this one complete, so I will lock the thread now. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Emerson

Mr67
Community Member

Will do thank you!