NEST CAM A0005

[brittvoss16]

I recently changed my email that was hacked, and my Nest Cameras were tied to that Nest account.

I'm trying to reconnect to my new google nest account and each time I go to add product it tells me the camera is connected to another account. I've called google and they say unplug for 48hours and the camera will reset to allow me to add product. This does not work. Can anyone provide me a proper solution before I lose it cancel Nest all together

[Brad]

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Here is a great article that goes over how to remove a device from your account. Let me know if that does the trick.

Best regards, 
Brad

[brittvoss16]

Thanks for this but it did not work in my case. Spoke with google and google nest and they can't help me recover my old account. Its like they think I'm not the owner of the old account. I guess it's time to switch security cameras to someone with better support....

[Brad]

@brittvoss16

Sorry to hear that you weren't able to resolve this with support. Please feel free to share your feedback about your experience in the app. Thank you for your patience.

Best regards,

Brad

[EmersonB]

Hello everyone,
 

@brittvoss16 If the cameras were last connected to the same Wi-Fi network you need to change your Wi-Fi network's Service Set Identifier (SSID) before you start to pair them again. Otherwise, if you plug the camera back in without changing your Wi-Fi network details, the cameras reconnect to the server and block the Bluetooth pairing process.
 

Give these steps a try:

• Unplug the camera(s).
• Wait at least 48 hours (2 days).
• Before the pairing process, change the Wi-Fi network SSID (These steps disconnect any devices that are currently connected to the Wi-Fi network).
• Plug the cameras back into a power outlet and connect them to the account using the new Wi-Fi network SSID.
• Once they're paired, change the Wi-Fi network SSID back to the original SSID.
• Use the Nest app to update the camera's Wi-Fi settings to reflect the original SSID.
   

Looking forward to your response.
 

Thanks for lending a hand, Brad.

Regards,

Emerson

[EmersonB]

Hey brittvoss16,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson