No download option for google nest cameras

[Sitech27]

Requiring Google home is one thing, requiring you purchase aware to be able to see previous event is another...but to not be able to download or share clips from previous camera activity is unacceptable.

There is NO download option on previously recorded clips.

[MplsCustomer]

@Sitech27

These are Google Nest's instructions for saving and downloading video clips:

https://support.google.com/googlenest/answer/9207572

[Brad]

Hi there,

Thanks for your help, MplsCustomer. That is the recommended article to go through to save and download clips. Please let me know if you have any questions or concerns. 

Best regards,

Brad

[Sitech27]

I wasn't clicking on event details. I was on the screen where you can review the different motions etc. Thank you

[Brad]

@Sitech27

Excellent news. Would say that this has been resolved for you? Or are you still experiencing troubles?

Best regards,

Brad

[MplsCustomer]

@Sitech27 

Google Nest's online instructions for downloading clips are inaccurate.

In the Google Home app, select your camera, then click on the "History" button at the bottom of the screen, then click on "Full History", then select an event, then click on the "More" icon (the three dots in the upper right corner). The select "Save clip to device".

Unfortunately, in the Google Home app, you can only save detected and recorded events. You cannot manually edit a clip as you can in the Google Nest app.

[Brad]

@MplsCustomer

Thank you for providing some feedback on the online instructions! I will see about sending this into the teams who can get this corrected.

Best regards,

Brad

[EmersonB]

Hello folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate your help, Brad.

Regards,
Emerson

[EmersonB]

Hey Sitech27,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson