Neat Cam charging battery

[Franco33947]

Nest Cam was low on battery. I plugged in the 30ft cord that is made for the camera but it still will not charge . Am I missing something? How do you properly charge the camera ? 

[MplsCustomer]

@Franco33947 

We have our Google Nest Camera (Battery) plugged in all the time with the optional 10-meter power cable, and it stays at 100% (with temperatures so far down to 3 degrees Fahrenheit). When it's plugged in, under Settings | Battery, it shows as "Plugged In". When we disconnect it from power it displays as "Idle" and shows the battery percentage. Google's Nest Help page says it can take 5 hours to charge.

[Brad]

Hey there,

So sorry for my late response! But we have released an article on Cold Weather charging, and I believe that this is probably the same issue that you may be having. Here is the link to the article. Take a look at it, and I hope that your charging issues have lessened, or gone away since this thread post. Please let me know if you need further assistance with this issue. 

Best regards,

Brad. 

[aatienza]

Hey Franco33947,

Chiming in to check if you still need help with this?

Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Archie

[aatienza]

Hey Franco33947,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Thanks,

Archie

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.