Need Setup Code

[AdrienneW]

Our electrician installed four of these cameras outdoors and only left us 3 of the QR code stickers. Where can I find the code for the fourth. These are Nest Cam with Floodlight Outdoor Wired. 

[MplsCustomer]

@AdrienneW 

If you do not have the QR code sticker, you can use the 6-character Setup Code that is printed on the BOTTOM of your camera.  You will probably have to dismount your camera to see the code.

[AdrienneW]

Thank you, we found it. And now, it needs me to reboot the camera so it can connect with Wi-Fi. Is that the small hole at the bottom of the camera where the screw goes in? If not, where is the hole I hold down with a paper clip to reset? 

[MplsCustomer]

@AdrienneW 

No, the reset hole is on the BACK of the camera:

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=10516043981269453656-NA#zippy=%2Cnes...

[AdrienneW]

Thanks we’ve found it. Still having issues getting the camera connected. Our other three went fine. Trying again today. 

[AdrienneW]

Mine is hard wired, not battery operated. I don’t see the reset. 

[MplsCustomer]

@AdrienneW 

If, as your post says, you have the floodlight camera, then the camera portion is the same as the battery camera, and the instructions refer to the floodlight camera and the battery camera.

[EdmondB]

Hello AdrienneW,

Checking in — did you get a chance to follow the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help. 

I appreciate the help, @MplsCustomer.

Thanks,
EdmondB

[AdrienneW]

Hi, and thanks so much for checking in. The advice was helpful in that I found the set up code. However, my camera is still not set up. After the set up code was entered, it still didn’t connect and set up the camera & floodlights on Google Home. I’m going to try again, but I’m wondering if I have a faulty camera. 

[EdmondB]

Hi AdrienneW,

Thanks for the response. I'm sorry to hear if you're still having issues connecting your camera to the Google Home app. Let me help you out. Just a few questions: What is the LED light on the Nest Cam Floodlight? Have you tried connecting it closer to the router? Did you try to connect using a different phone?

I look forward to your response.

Thanks,
Edmond

[AdrienneW]

Thank you for trying to help.

The LED light on the camera is blue. 

I’m not sure how to try to set up closer to the router.  The camera is outdoors, so to get a closer to the router, I would have to unplug the camera, right? Would that work?

We did try the set up on my husband’s phone as well with no success.

[zoeuvre]

Hi folks, 

I wanted to stop by and see how I could help.

@AdrienneW, you don’t have to unplug the Nest Camera just to set it up. If you already have the code with you, you can just scan it while being close to the camera as you set it up on the app. On the other hand, have you seen any message or code that indicates you failed to setup the Nest Camera? If there is, please let me know. 
 

I appreciate your help, @MplsCustomer and Edmond. 

Best,

Zoe

[AdrienneW]

Thank you.

No messages other than “something went wrong” and an option to exit setup. 

It was suggested that I move the camera closer to the router in order to try set up again, but the camera is outside and the router is inside. I wouldn’t know how to move the camera closer to the router without unplugging the camera.

[EdmondB]

Hey everyone,

@AdrienneW, I'm sorry to hear about your experience with your Nest Camera Floodlight. Let me help you out. If you happen to have another Nest Camera Battery, you can use the same charging cable that came with it so that you can move it closer to your router.
 

Thanks for the help, @MplsCustomer and @Jenelyn_O.
 

I look forward to your response. 

Thanks,
Edmond.

[EdmondB]

Hey there, 

I just wanted to follow up and see if the steps above work. Let me know if you have any additional questions from here.

Thanks,
Edmond

[EdmondB]

Hi there,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Best,
Edmond