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Need a replacement mount for Outdoor Nest Camera

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: absinthmind 

 

I had my house painted and the painters lost my Outdoor Nest Cam mount. I have the bracket on the wall still, but the magnet is missing and needs replaced. How do I order a replacement? I tried support but they are closed everytime I try. So I am turning to the community to hopefully find some help. 
 
 I looked through the community and found this post but the answer does not provide me any help. 

 https://support.google.com/googlenest/thread/111202722/i-recently-moved-and-lost-my-mounting-bracket...
 
4 REPLIES 4

JohnF
Community Specialist
Community Specialist
Hello there, absinthmind.
 
I am sorry to hear that your painters misplaced your Camera magnet backplate! Can't set the camera back up without an attachment. That is definitely problematic! I would love to look into this further for you and find a solution.
 
I will be reaching out to your email on file to collect some information from you. Please look out for this email, and provide as much information as requested. Thank you for your patience!
 
Here is your Case Number: 6-2986000031524
 
 
-from Brad C. (Community Specialist)

mmeade2
Community Member

 am in the same boat.  I moved and I have my Nest IQ outdoor cameras, but not the wall mounting plates (rendering them basically useless since I can't mount them).  Where can i procure replacement ones? 

danmac
Community Member

Hello… I recently moved and am unable to find my wall plate. Is there somewhere we can order a new one? I’ve checked all around and can’t seem to find one for my Nest Outdoor IQ camera. 

mmeade2
Community Member

I am in the same boat.  I moved and I have my Nest IQ outdoor cameras, but not the wall mounting plates (rendering them basically useless since I can't mount them).  Where can i procure replacement ones?