Need help w new nest indoor wireless cameras

[Rocketdog78]

Hi, I have 2 brand new cameras and only 1 will connect to my wifi. Once the #2 connected, the #1 camera disconnected and will not reconnect, just keeps saying retry. I have done the restart but not the factory reset. What should I do?

[MplsCustomer]

@Rocketdog78 

If I'm understanding you correctly, you connected your first battery camera successfully, then connected your second battery camera successfully, and then your first camera disconnected. When you say "it will not reconnect and just keeps saying retry", what exactly are you doing? Did you move the first camera between the time it connected and the time it disconnected? If a camera disconnects, it could be due to a poor Wi-Fi signal, and moving the camera closer to your router/modem or access point should allow it to reconnect without any action on your part.

Also, a depleted battery could perhaps cause a camera to disconnect. Are your cameras plugged in or running solely on battery power?  How long after it was first connected did the first camera disconnect?

[aatienza]

Hey there,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

I appreciate the help, MplsCustomer.

Thanks,

Archie

[Brad]

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad