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Nest Camera wired missing event history

JacksonYan
Community Member

Hi I have a Nest Cam (wired) which I just purchased just half year ago, and starting from this month, it doesn't record events during mid-night (1-6am) consistently. I have checked:

* home/away setting, it's working as expected, I'm at home 24h and it shows I'm at home all day as expected

* wifi & power, it's connected all day 24h.

I'm an engineer myself, my suspect is that it may not be hardware issue, but rather a software issue , could you please take a look? Thanks!

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. What troubleshooting steps have you followed? I would first suggest that you restart your Nest camera. 

Best regards, 
Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad