Nest Camera wired missing event history

[JacksonYan]

Hi I have a Nest Cam (wired) which I just purchased just half year ago, and starting from this month, it doesn't record events during mid-night (1-6am) consistently. I have checked:

* home/away setting, it's working as expected, I'm at home 24h and it shows I'm at home all day as expected

* wifi & power, it's connected all day 24h.

I'm an engineer myself, my suspect is that it may not be hardware issue, but rather a software issue , could you please take a look? Thanks!

[Brad]

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. What troubleshooting steps have you followed? I would first suggest that you restart your Nest camera. 

Best regards, 
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad