I recently moved into a new home that already has a Nest Hello installed and firmly attached to the wall outside. I would like to connect it to my phone to setup camera and doorbell notifications, but I cannot remove the device from the wall to scan the QR code or input the 6 digit key on the back.
I do, however, have the original packaging. The following support page indicates that the serial number can be used:
However, I do not see an option to input the serial number when I select "continue without scanning"; only the 6-digit entry key.
Is it indeed possible to setup/pair the device using the serial number on the original packaging, or is there some other way I can accomplish this without removing the device from the wall?
Thanks in advance for your assistance.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if that works for you! You should definitely have the option to input the QR code.
I can see you didn't really read my question carefully. I clearly said that I cannot remove the doorbell from the wall to look at the back, and that I was inquiring specifically about how the serial number (on the original packaging, not the key above the QR code) can be used to link the device to my phone.
If the serial number cannot be used this way, that's fine, although that makes the information in the troubleshooting page I linked incorrect. But I promise I know how to scan a QR code; that's not the advice I asked for.
I'm sorry for the delayed response. If you can’t scan the QR code, you can manually type in the key or serial number.