Hi Julesia,
Thank you for posting in the community. I’m sorry that your Nest Wired Doorbell and Nest Camera won’t play any recorded video, even though you have a subscription. But don’t worry; I can help you with that.
Before I begin, I need to ask a few questions for further assistance:
- What type of Nest camera do you have?
- Are you signed into the Nest app or Google Home app?
- If so, are you signed into the right account?
- Are you able to check the camera’s live feed?
- Has the Nest camera and Nest Wired Doorbell worked in the past?
- Did anything change in the home or with the Nest Camera and Nest Wired Doorbell around that time?
- What type of Nest Aware subscription do you have?
- Is all of your history missing or just certain portions?
Please keep me posted. I’ll look forward to your response.
Regards,
Byron
