12-21-2022 11:58 AM
Sorry, saw other posts on this topic but couldn't navigate to a solution. I also am looking for a way to purchase/acquire the metal brackets needed to magnetically mount my outdoor nest (wired) cameras which were lost in a recent move.
I completed the google questionnaire form listed in the other threads but have not heard back.
Thx
12-21-2022 01:31 PM
Hey there,
Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.
Best regards,
Brad
12-21-2022 02:29 PM
Unfortunately, Google Nest does not sell spare parts.
The customer on this thread found a third-party solution:
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Outdoor-Magnetic-Base/m-p/26691
12-21-2022 10:11 PM
Hey Shinebox,
We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Thanks for the help here, Brad and MplsCustomer.
Best,
JT