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Need to find replacement part

ccruz472
Community Member

I need a replacement part for my Nest Cam Battery. I am unable to find one available for purchase anywhere and my camera is not functional as a result.

5 REPLIES 5

Brad
Community Specialist
Community Specialist

@ccruz472

 

I am sorry to hear that you have a non-functional camera! Is your device still under warranty? If so, you will need to fill out this form here. If it is not covered by warranty, I am afraid that we cannot offer you a replacement. 

Best regards,

Brad.

ccruz472
Community Member

I do not need a replacement for the camera, only the magnetic mount. I am unable to find a replacement mount available for purchase.

Brad
Community Specialist
Community Specialist

@ccruz472

 

I am afraid that even if it is just the part you need, we may or may not have it in stock. If your device is out of warranty, we cannot replace anything. Either way, you need to converse with Support. We cannot issue replacements in the Nest Community Forums.

 

Best regards,

Brad.

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

 

Thanks,
Steve

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad