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Need to use Nest login on Google migrated account

NaplesDave34120
Community Member

I had a NEST login account but I have LOST access to my GOOGLE account do to a 2FA lockout. So I can't use my linked GOOGLE account any longer.

I have been forced to ABANDON my GOOGLE gmail account due to me not being able to access my SMS message on the assigned phone on that account and I am told there is NO way to recover the account because it uses 2FA and I can't get the code.

I want to unlink my NEST account and use the original login to NEST I used before the link. I tried to login to NEST and it does not like my old login since I migrated to GOOGLE I assume. At this point I need to know what is the best way to regain the use of my camera, without using my old GOOGLE gmail account. And If I have to totally reset it and configure it as new, how can I remove the subscription to the old camera account as well?

Hopefully I can recover the NEST login.

10 REPLIES 10

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best Regards, 

Brad.

Yes, I need your guidance on my current position. It is bad enough that Google has turned their back on me and forced me to orphan over 15 years of data, and my developer account, but since I can't access the account I can't control the billing either, which will continue on as well. I assume that my paid NEST account will also be out of my control as well since I migrated the login to my Google account? If I could get it returned to my Original NEST account login, then I could migrate it to my new Google account and continue to managed it from there. Or have NEST send me some sort of recovery process to regain access to to current account. ?

Any help to recover my access would be appreciated. Or tell me what I need to do to go on with my attempts to use this indoor camera again.

Thank You,

 

*Dave

Brad
Community Specialist
Community Specialist

Hey there,

 

I am so sorry to hear that you are in this position, I wish there was more I could offer but we do not even have access to billing in the Nest Community Forums. I would suggest you contact Support for further assistance.

 

Best regards,

Brad

Brad,

How do you suggest that I contact support?

I thought this was support?

Thanks,

 

Brad
Community Specialist
Community Specialist

@NaplesDave34120

 

This is the Nest Community Forums, so no this is not direct access to Support. We are community members helping others, and Community Specialists like myself, are generally moderators. You can reach out to Support here

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. 

 

Best Regards,

Brad

Brad, Thanks for checking in. I was told by Google Support "Tiffany" that she would help me out and follow through with the 2FA issue and that she would email me as it progressed. I have NOT heard from anyone from Google support regarding removing or suspending 2FA from my # account so I can manage the account again. Can you track the status of the case  0-3203000032450 ?  Right now I am dead-in-the-water and can't use that account, period.  In the Google web page it states:
Answer as many questions as possible:  I never get asked any questions?

Use a familiar device & location: I am on the usual computer in the usual location.

Be exact with passwords & answers to security questions:  I Never get asked any questions. I KNOW the last 3 passwords to the account.

HELP ME PLEASE.......PLEASE

 

Brad
Community Specialist
Community Specialist

@NaplesDave3420

 

I am sorry you will need to continue troubleshooting with Support. If you do not hear back from them, send in another request for them to assist you using that case number you provided.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.


Best regards,

Brad

Brad, Thanks for checking in. I was told by Google Support "Tiffany" that she would help me out and follow through with the 2FA issue and that she would email me as it progressed. I have NOT heard from anyone from Google support regarding removing or suspending 2FA from my # account so I can manage the account again. Can you track the status of the case  0-3203000032450 ?  Right now I am dead-in-the-water and can't use that account, period.  In the Google web page it states:
Answer as many questions as possible:  I never get asked any questions?

Use a familiar device & location: I am on the usual computer in the usual location.

Be exact with passwords & answers to security questions:  I Never get asked any questions. I KNOW the last 3 passwords to the account. 

I have put in at least 3 more requests and have gotten NO response from anyone from Google.

HELP ME PLEASE.......PLEASE