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Nest App live Video Screeching via iPhone

Tkandk
Community Member

My husband has the nest cam live camera feed playing on his iPhone all night via the nest app and it constantly makes this loud screechy static sound every couple seconds. He is able to sleep right through it but it drives me crazy. Please help me fix this. It sounds awful and if I hear one more time to just ignore it I’m gonna be in divorce court. It’s not like I want to focus on it by choice. 

1 ACCEPTED SOLUTION

BG
Silver Product Expert
Silver Product Expert

Sounds like a feedback loop. The phone is playing the sound from the camera that the camera is picking up, then the camera can barely hear the phone's speaker sounds and sends that amplified back to the phone causing  a feedback. It is like when you hold a microphone in front of a speaker. Maybe you can put the phone on mute or turn the microphone off the camera.

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7 REPLIES 7

BG
Silver Product Expert
Silver Product Expert

Sounds like a feedback loop. The phone is playing the sound from the camera that the camera is picking up, then the camera can barely hear the phone's speaker sounds and sends that amplified back to the phone causing  a feedback. It is like when you hold a microphone in front of a speaker. Maybe you can put the phone on mute or turn the microphone off the camera.

Tkandk
Community Member

The camera is actually off n another room so not even near the iPhone that is playing the live video.

Nikuma
Community Member

Did you get a solution from anywhere? I'm having a similar issue.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Nikuma
Community Member

Thank you, yes I do.

Brad
Community Specialist
Community Specialist

@Nikuma

 

What may I assist you with?

 

Best regards,

Brad.

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

 

Thanks,

Archie