cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest App won’t let me sign in

CKawai
Community Member

I am using the nest app on an iPad that has the latest iOS update. I was signed in for months. But the app is asking me to sign in using my google account.  When I try to log in using the same google account as before, it kicks me back to the welcome home page ands asks me to sign in. I am trying to sign in while sitting in my living room.  Note that I am able to access the app on my iPhone. Also note that I got a security alert email asking me if I was the one who granted nest access to my google account.  I replied yes.  But I’m still stuck in the sign in loop.  I’ve tried deleting and reinstalling the app and restarting my iPad. Nothing helps.

3 REPLIES 3

aatienza
Community Specialist
Community Specialist

Hey CKawai,

 

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: what model of the Nest device do you have? What is the make and model of your iOS device? What is the iOS version? Also, what is the mobile app version are you using? Keep us posted.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey CKawai,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie