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Nest Application

Frustrated3
Community Member

I recently purchased a Nest Camera 2nd gen and set it up no problem under Google home, however, installing the Nest app on my android phone and linking it to my google account there is no activity saved at all, I have paid subscription through google but I see no activity at all in the Nest app. I tried to add a device under the Nest app, but it says it must be setup in Google Home which I have already. Any thoughts why I cannot see my activity under the Nest app? Thanks in advance guys.

5 REPLIES 5

EmptyNester
Community Member

Very sad to let you know that the new NEST cams do not work with the NEST app.  Only the Google Home app. And not only that but there is no way to view the new cams from your computer's browser.  I very sadly ended up returning mine.   NEST says that sometime in 2022 we will see improvements to the Google Home app.  But I have my doubts that it will ever be as good as the Nest app which is fantastic.

MplsCustomer
Bronze Product Expert
Bronze Product Expert

Google's explanation can be found here, along with LOTS of customer reactions:

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

Jeff
Community Specialist
Community Specialist

Hey, Frustrated3.

Sorry about the confusion and setup difficulties you're having with the Nest cameras you just purchased. I just wanted to check in to see if you needed any help on this and if you saw the replies explaining the difference between the Home and Nest apps and how they will be used going forward. If you still need help, just let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, Frustrated3.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks