The folks at Nest cancelled my Nest Aware subscription and deleted all my friendly faces library which was extensive. It was for non payment. The ONLY email they sent me said that they never received a payment for the last 60 days so they are cancelling my subscription and deleting my friendly faces libary. What makes me upset is that I am on the annual payment plan so I pay once a year by a credit card thay have on file. That credit card had become expired. So the payment never went through. Every other company that I am set up for auto renew will send a courtesy email me to let me know the card is expired and that the payment never went through. In any case I accesed my account and adjusted the new expiry date which is 3 years in the future and renewed. I only have the one Google product so all my Familiar faces library is permanently gone. I wish Google would do the human thing and send a courtesy email if the annual payment doesn't go through. It is bizarre that their Customer Service division doesn't do this. Their Service Quality sucks.
It really is unfortunate you did not get a subscription renewal. Our subscription expires next month and we received a subscription renewal email from "Google Store" (not "Google Nest") a month before.
Sorry for the inconveniences this has caused you. The Nest team are aware of an issue that some Nest aware renewal emails were not sent out automatically.
I just received a notcie from Nest that "Your subscription payment didn’t go through.", yet when I go to my account it says its good until January 2024. I cant seem to find a human to help.
You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."
@Ezepp, thanks for reaching out here in the Community. How's it going with your Nest Aware subscription? Were you able to reach our support team? In case you have an update, you know where to find us.
I'm dropping by to ensure that everything is covered here. How's it going with your Nest Aware subscription? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
