Nest Aware subscription cancelled

[Carydolfan]

For the 4th time in a year, my subscription has automatically cancelled for “nonpayment” and I’ve lost all video history. My account payment was just renewed on 6/16/22 for a year. Every time I call for help I’m told to renter my credit card info and it won’t happen again. However, this is the 4th time. I am at the end of my rope. Ever since Google merged with Nest this has been happening. It HAS to get fixed, and no one I talk to can give me a good answer. I feel like with all the starts, stops, refunds and charges, I am being ripped off. Sure would be nice if a Google expert saw this post and contacted me to permanently fix the issue. It’s so hard to actually talk with someone who can help.

[Cathal_S]

Hi Carydolfan,

This is a community forum supported by other users and community specialist's so we don't have access to your account information.

Please use the link below to speak with a Google Nest representative.

Contact:

https://support.google.com/googlenest/gethelp 

[Carydolfan]

Already did that. 4 times. Promises to fix permanently have not been fulfilled. Promised return calls have not been received. Google has my money, but I don’t have answers or service. I was hoping that Google team members participated in these forums to help.

[Cathal_S]

Hi again,

Nest recently launched Nest Aware premium care that has dedicated support for US, English speaking customers.

Please try using the contact form again and request call back, making sure that you use the 'Nest Aware' option on part 1 of the form.

[aatienza]

Hey Carydolfan,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, Cathal_S.

Thanks,

Archie

[Carydolfan]

Nope. No one can tell me why it keeps cancelling.  Nothing else has worked so i am looking for other cameras with another company. I am running now after resubscribing for the 4th time, but expect to get automatically cancelled again in 2 months with no explanation so am getting prepared for that.. 

[aatienza]

Hey Carydolfan,

I’m sorry you’re having trouble with this. No worries, we'll check this out. Could you fill out this form and let us know once you're done?

Thanks,

Archie

[aatienza]

Hey Carydolfan,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.
 

Thanks,
Archie