Nest Aware works in Nest app but not Google Home

[logkttrn53lkdf]

I have two Nest cams that I keep on regularly, one for the front of my house and one for the back. The back cam works with the Nest app, the front (purchased later) with Google Home. Both apps work with the same Google account but while the Nest app has an active Nest Aware subscription, I can't get it working in the Google Home app. I'm on iOS, so when I go to the Home app's Nest Aware, it just says the plan is ended and you can't do anything with subscriptions in the app. When I visit the webpage, it says my Nest Aware subscription is active -- which it is, it works for the Nest app.

How can I combine the two so that either app the cameras are in the same app or, more importantly the subscription I pay for works for all the products?

[MplsCustomer]

@logkttrn53lkdf 

Do you by any chance have a 1st gen Nest Aware subscription on the one camera that works in the Google Nest app? If so, that old subscription works only for specific individual cameras that work in the Google Nest app.

Are both of your cameras in the same Google Nest "home/structure" on the same Google Account? The newer Nest Aware and Nest Aware Plus subscriptions (starting about 3 years ago) apply to all cameras and doorbells, old and new, in the same Google Nest "home/structure" on the same Google Account.

When you go to Settings | Nest Aware in the Google Nest app, what subscription does it say you have?

When you go to Settings | Subscriptions | Nest Aware in the Google Home app, what subscription does it say?

When you go to the page below, what subscription does it say you have?

https://store.google.com/subscriptions

[logkttrn53lkdf]

Thanks for the response!

In the Nest app, it says "Active: Nest Aware" and it's the 30-day event only video history and intelligent alerts. In the Home app, I go to Nest Aware and it says "Your Nest Aware plan ended. Continue using video history and intelligent alerts with a Nest Aware subscription. Unfortunately, subscriptions can't be purchased from the app" because I'm on iOS. And on the web page you linked, it says "Nest Aware" with 30 days. 

I'm not sure what the "home/structure" is that you're referring to, can you tell me how to find that out so I can answer the question?

Thank you again for helping out.

[MplsCustomer · Accepted solution]

@logkttrn53lkdf 

The name or nickname of your Google Nest "home/structure" is displayed on the initial page in both the Google Nest app and the Google Home app.  It is also displayed on the Subscription Management page if you click on your subscription.

Did you migrate your Nest Account (with your older camera) to a Google Account BEFORE you added your 2nd gen camera?  If you did not, you may want to review the information about what to do if your Google Account is already linked to Nest on the page below:

https://support.google.com/googlenest/answer/9297676

You could also try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[logkttrn53lkdf]

The premier care route worked. Thank you for your help!

[EdmondB]

Hello logkttrn53lkdf,

Thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out. If you need further help, let me know.

I appreciate the help, @MplsCustomer.

Best,
Edmond