07-19-2022 01:22 PM
Answered! Go to the Recommended Answer.
08-09-2022 08:28 PM
JT, factory reset worked well and camera is back online. Still which the decision would be made to show the second gen. (battery) cameras on Nest Aware. For those of us who have the subscriptions it's 1000 times better and easier to manipulate, share, (on a real computer) vs. have the Home app only on a small phone screen. This is a total joke from which was a great product. Yes the I can review Nest Aware on my phone, but still the missing link is beyond frustrating.
Thanks again for your assistance!
08-14-2022 12:06 AM
Hi there,
It's me again. Checking in to make sure that you saw my response. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
Cheers,
JT
07-19-2022 02:06 PM
We've had a Google Nest Camera (Battery) since Sept. 2021, plugged in with the optional power cable. We are unhappy that we have to use the Google Home app to access its history, while using the Google Nest app to access the history on our other Google Nest cameras and doorbells. I agree that the Google Home app is inferior to the Google Nest app, including when accessing the history timeline. However, our Google Nest Camera (Battery) does have 24/7 history as part of our Nest Aware Plus subscription. I gather, from other posts in this forum, that when running on battery power, the battery camera does not do well in capturing events, making it not very useful for customers with a Nest Aware (events only) subscription. And we can't manually edit video clips with the new camera; bummer.
07-25-2022 07:06 PM
Hey badNEST2,
I appreciate the help, MplsCustomer. I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
Thanks,
Archie
07-25-2022 07:24 PM
More bad news, I removed my battery nest camera from the home app and now want to reinstall. What a PIA attempting to reinstall, but seems extremely difficult to find on wifi, I will need to remove my 22 or so connected items to find the camera (hopefully) and reinstall.
07-29-2022 04:03 PM
Hey badNEST2,
I'm sorry for the trouble. Let us know if something happens, we're here to help.
Thanks,
Archie
08-01-2022 05:47 PM
Hey badNEST2,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
08-02-2022 10:00 PM
Hey badNEST2,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie
08-03-2022 06:23 AM
Archie,
I am having zero luck in re-establishing the NEST outdoor battery camera to my Home app.
The app has no way of manually adding the device, so when the “program” cannot find the camera, simply put, I’m screwed.
I also noted that since my purchase of the battery camera, Google has conveniently changed the advertising to note the battery camera only works with the Home app. Interesting enough, I still have the original add, which indicates the camera works with my Nest Aware if the optional power cord is purchased. Guess what, I have the power chord.
Any help would be greatly appreciated as currently the camera is worse than a useless brick.
08-03-2022 06:32 AM
If the trouble you're having in re-connecting your battery camera to Wi-Fi is the infamous "can't connect to assisting device" error (which Google Nest still hasn't addressed), some customers in this forum have succeeded either by temporarily turning off their other Nest devices (just turning them off, not removing them in the app) while connecting the problematic camera, or by temporarily creating a new "home", adding the camera in that home, then removing it from that temporary "home" and adding it to your regular "home". We've been lucky not to have encountered this error, so I can't guarantee that either of these will work.
08-06-2022 10:51 PM
Hey folks!
I appreciate your assistance Archie and MplsCustomer.
badNEST2, I'm sorry about what you've gone through. Let's dig deeper into this — a few questions:
Give these steps a try:
Restart your camera.
Try adding your camera again to your Google Home app. In case it doesn't work try to factory reset the camera by following steps in this article.
Let me know how it goes by replying to this thread.
Regards,
JT
08-09-2022 08:28 PM
JT, factory reset worked well and camera is back online. Still which the decision would be made to show the second gen. (battery) cameras on Nest Aware. For those of us who have the subscriptions it's 1000 times better and easier to manipulate, share, (on a real computer) vs. have the Home app only on a small phone screen. This is a total joke from which was a great product. Yes the I can review Nest Aware on my phone, but still the missing link is beyond frustrating.
Thanks again for your assistance!
08-09-2022 08:53 PM
Hi badNEST2,
Woohoo! Glad to hear that! We hear you and we appreciate you sharing your thoughts with us. We’re always looking for ways to improve and we’ll take this as feedback. Let me know if I can assist with anything else
Regards,
JT
08-14-2022 12:06 AM
Hi there,
It's me again. Checking in to make sure that you saw my response. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
Cheers,
JT