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Nest Battery Cam-2 Pack. Are they dependent on one another?

RavenManiac
Community Member

When you purchase a Nest Battery Cam-2 Pack are the cameras dependent on one another? In other words, do they need to be in close proximity to each other to connect to the network? I'm having a heck of a time getting one of my Nest Battery Cams to connect to Wifi. I keep getting the dreaded, "Something went wrong" message.

1 REPLY 1

David_K
Platinum Product Expert
Platinum Product Expert

No, they don't, they're totally separate. Try these steps:

  1. Factory reset the camera.
  2. Turn on Wi-Fi and Bluetooth and turn off cellular/mobile data.
  3. Turn off VPNs or proxy settings or apps.
  4. If you’re using an iPhone or iPad, open the settings app then:
    • Tap your name at the top > iCloud > Private Relay > Off.
      Private Relay routes communications through Apple servers before the rest of the Internet, which might interfere with the setup process. You can temporarily turn off Private Relay during setup, and turn it on again later.
    • Tap back to the main settings screen > Privacy & Security > Local Network > Enable Google Home.
      By default, apps on iOS are blocked from accessing other devices on your local network. To be able to set up your device, you'll need to grant the Google Home app access to the local network on your iOS device.
  5. Make sure you’re using a recent version of your phone or tablet’s operating system, by checking your phone’s settings for any updates.
  6. Make sure you're using the latest version of the Google Home app, by checking the Google Play Store or Apple App Store for any updates.
  7. Reboot your phone or tablet, usually by pressing and holding its power button.

Once ready, retry setup with these tips:

  1. Do not plug in the camera until you are asked to do so during setup.
  2. Make sure the light on the camera is pulsing blue. This means it's ready for setup.
  3. Instead of scanning the QR code, try entering the 6 digit setup code printed on the camera.