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Nest Cam 2nd Gen wrong face

MichiganGuy
Community Member

New 2nd Gen user for familiar faces

I can move faces to correct folders. 

I thumbs up or down in camera prompt

Why when thumbs down does it not ask "who" in order to learn faces? 

Am I missing something?

1 REPLY 1

Guarcax
Community Specialist
Community Specialist

Hi @MichiganGuy!

 

Thanks for posting in the community.
I’m sorry for the inconvenience that you’ve been experiencing with the familiar face detection. I can see that when it detects a face and it asks you if it corresponds to a certain person and you hit no, it won’t ask you who that person is. You can manually add a name to that face going to the library of faces. However, I know that it would be easier for you to get that question or that function that you are asking for; your feedback is invaluable to us and helps us identify areas for improvement. Then here I send you the feedback form where you can put your suggestions.

You can check the next articles for further information about how Familiar face detection works: Familiar face detection and Troubleshoot familiar face detection.

Tell me how it goes.

 

Regards,

Daniel.