Nest Cam (Battery) Reports Empty Battery - Plugged In

[iamdmcgetti]

I have my Nest Cam (Battery) plugged in using the Nest 10m cable, but it will display "Device offline because of an empty battery".  If I unplug it and plug back in it works fine for a while, a few days, and then the message will pop back up again.  I have 3 Nest Cam (Battery) that are plugged in and only one has this issue, any ideas?

[firmwaredev]

I think you probably should contact support.  I don't have it handy, but I did see one other post here about someone that had the same basic issue, and it turned out to the be the 10m cable/supply.    I presume there are some faulty ones out there.

If you're willing to switch your cameras up a bit temporarily, you could also just swap them.  If the issue moves to the new location, then it's probably the camera.  If it stays with the current location, it's probably the cable/supply.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. I would definitely suggest you reach out to Support for further assistance. It sounds like you could have a faulty device.

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.