Nest camera hang up at serial entry in Nest app

[Flucas]

• Is got a new nest Cam for Christmas. I am attempting to use the nest app.  I get to the point where the serial number needs to be entered hangs up and does not display any serial numbers or the ability to enter the numbers.

[firmwaredev]

Is this the new indoor cam (wired) ( e.g.  https://store.google.com/product/nest_cam_indoor?hl=en-US )?   If so, that device only works in the Google Home app.  It does not work in the nest app. They're moving all of the new devices over to the Google Home ecosystem.

[Brad]

Hey folks,

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.