10-11-2021 08:28 AM
I recently purchased a weatherproof cable for my Nest Cam Battery with the belief that I would be able to have 24/7 continuous recording...that and not having to charge the camera every couple weeks. I don't seem to have the ability of continuous recording despite having a Nest Aware subscription. Is the camera unable to do 24/7 recording? If so, I'm going to really consider returning it.
10-11-2021 09:51 AM
We have had a new Google Nest Camera Battery for the last month, connected with the weatherproof cable from Google, and we are getting 24/7 continuous recording.
If we go to Settings | Battery for the new camera in the Google Home app, it says "Plugged in" and "Battery usage" is set to "custom", both, apparently, because it is plugged in. (See screen shot below.) We did not have to do anything special to activate 24/7 continuous recording; it seems to have automatically worked with our Nest Aware subscription since it was plugged in.
In Google Home, if we click on "History" at the bottom of the screen, we can access 24/hour history and "Full History".
The new camera does NOT appear in the Google Nest app or on the home.nest.com website. You can see Google's perspective on this, along with customer reactions, here: https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...
10-21-2021 03:53 PM
I am glad to hear that you are interested in subscribing to Nest Aware! If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.
Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription.
Please let me know if you need further assistance.
11-17-2021 01:39 PM
I just wanted to jump in real fast to see if you saw Brad's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
11-19-2021 10:20 AM
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.