Nest Cam IQ Indoor Not Connecting

[Richie2]

Hi, I recently purchased a second-hand but new in packaging Cam IQ Indoor. After scanning the QR code, getting through the wifi network portion, the camera beeps as if communicating with the app, says 'finishing up', then errors out every time. (NC009 mostly, and also NC023)

I have tried restarting the app, phone, wifi router, and everything in those regards. The network is strong (2.4 and 5G) and I have 6 other Nest cams on it, none of which are this model. I've tried tons of times over the course of a few days and don't know what to do now.

[MplsCustomer]

@Richie2 

Have you tried a factory reset, using these instructions?

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=14289783541332926540-NA#zippy=%2Cnes...

[Richie2]

Yes, unfortunately I have tried this a few times.

[MplsCustomer]

@Richie2 

There's a post from last year reporting this same thing occurring because the customer was using a non-Nest power block:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/My-Nest-cam-IQ-outdoor-will-not-connect...

On another post, they tried installing with a different mobile device.

Or you could try contacting Support:

https://support.google.com/googlenest/gethelp

I don't know where you purchased the camera second-hand, but is it possible it's defective?

[Jeff]

Good info there, MplsCustomer.

Hey Richie2,

Have you been able to verify whether or not the power block is a factor here? Have you tried checking the post that MplsCustomer shared to see if that would clear this up for you? If you're still having problems, just let me know and I'll be happy to help as well.

Thanks,
Jeff

[Richie2]

I was finally able to find another device to download the Nest app on, and the camera installed and is working.

I find this odd, I actually installed a new Google Cam Battery last weekend, although that required the Google Home app, obviously.

So, it appears the camera is working fine, but now I need to get it to my 'regular' account. I removed the camera from the test account, signed into my normal account on the secondary device, and attempted setup. Back to the error!

[MplsCustomer]

@Richie2 

There have been a whole spate of recent posts in this forum from customers getting errors--including the NC009 error--when trying to install or re-install a Google Nest camera in an existing Google Nest "home/structure". Apparently, the customer's Google Nest "home/structure" has somehow gotten corrupted on Google Nest's servers, and Google Nest is either unable or unwilling to fix the problem.

One solution customers have tried is to install everything in a new Google Nest "home/structure", but that means losing any Nest Aware subscription on that "home/structure".

Several other customers have resorted to removing ALL of their Google Nest devices from their existing Google Nest "home/structure" and then reinstalling them. This somehow resolves whatever corruption has happened to the customer's Google Nest "home/structure" on Google Nest's servers. See this thread:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Cannot-successfully-add-a-replacement-N...

[Richie2]

Thanks. I will try clearing my account of devices and reinstalling and update once I have results!

[janthadeus]

Hey folks,
 

Chiming in — how’s it going? Did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let us know if you need anything else.

I appreciate the help here, MplsCustomer and Jeff!

Thanks,

JT

[janthadeus]

Hi Richie2,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[EmersonB]

Hello everyone,

@Richie2, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, MplsCustomer, Jeff and JT.

Best,
Emerson