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My Nest cam IQ outdoor will not connect or reset

IanG
Community Member

My Nest cam IQ outdoor will not connect throwing an NC023 error, nor will it factory reset, when I try to use a paperclip the light stops blinking and nothing happens. 

5 REPLIES 5

TheMorningLine
Community Member

Same issue. Camera stopped working one day, so I removed it from my list of devices and tried to re-add it. I get an NC023 error, and when I tried to factory reset the camera, nothing happend. The white light just stays on.

SteveT1
Community Specialist
Community Specialist

Hi everyone,

 

Sorry to hear about your experience with your Nest Cam IQ Outdoor as well as for the delay. Let's take a closer look into this.

A few questions — what is the color of the LED lights on your Nest camera during setup? Is your Nest Camera plugged in to a working power outlet? Are you using the provided power cable and adapter?

 

You can check this article on how to Troubleshoot Nest camera and doorbell setup messages for additional steps.


Best,

Steve

IanG
Community Member

My Nest cam has become disconnected, I'm trying to add it, but the app keeps throwing a NC023 error. I have tried all suggestions. I have tried several devices. Help

IanG
Community Member

Found the issue, I was trying to connect with a regular non nest usb power block. It seems the nest power block has some kind of voodoo in it to enable a new device to connect. 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I am relieved to hear that your issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.