New updates to Google Home for camera users: new AI image detection, requested f... Read more
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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!
We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Outdoor wired camera not finishing setup
I have had the camera for several years and it has worked. Went offline weeks ago and now I can’t get it to go back on. The blue light is on the camera. I removed it from the google nest app and google home. Now if I try to setup it allows me to ente...
Outdoor camera linked to another account
I seem to have been locked out of my old account with Nest and it will not send me a password to reset and/or remove my old cameras. I have added a new account, but unable to add my old cameras because they are linked to my old account. I have notice...
Black line with 2nd Gen Doorbell wired
I have a few Blacklines/bars with 2nd Gen Doorbell wired>>> Video has 3-4 black bars on the video only at night. After a factory reset and cleaning of the lens still have the same issue. I see others are experiencing the same issue with the 2nd Gen W...
charging doorbell
I took my back door camera off and charged and got it back on easily. I tried to take the front door one off to charge and it has wires connected on the inside and I can't get it hooked back on all the way. I got the top part hooked but not the botto...
Inherited an outdoor Nest Cam
Hi there, we’ve just bought a new house and the previous owners left us a note saying that they couldn’t get their nest cam down, and so they had left it for us. I’m trying to set it up on the app using the entry key which I can see (along with the s...
flip nest doorbell video 180 deg in google home app, not an option in home app Iphone?
flip nest doorbell video 180 deg in google home app, not an option in home app Iphone? Moved to a new house nest doorbell installed on other side of door with wedge, had to flip upside down to make it work. Can I electronically, in Nest or Google hom...
Nest Hello Gen 1 doorbell will not connect to existing home during setup will connect to new home
I have a nest hello gen 1 that has been on my account for years. I had to reset the device recently due to a wi-fi connectivity issue. After removing the device from my account I attempted to re-connect the device to my existing home. After getting t...
Nest doorbell unable to find in app for removal
Doorbell (wired) dropped off my app and when I try to add it back it says that i need to have it removed from another account. I am the other account because I am the original account. I did a factory reset and it gives me the same message. Unable to...
Resolved! Doorbell losing power
Hisorry if this has been covered elsewhere, but I have had to fit a new transformer for my doorbell. It is wired in and all works but then after about 8 hours the power to it cuts out and the boor bell doesn’t work. I take wires out and re fit them a...
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