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Cameras and Doorbells

Blog Posts

Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

Forum Posts

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 15682 Views
  • 0 replies
  • 6 kudos

Low device temperature warnings still waking me up!

How is it over a year later and these useless warnings are still being pushed out under the same notification category as the rest of the camera alerts? Is someone trying to break into my house or is my camera just cold, lets wake up and find out! It...

Theraven51 by Community Member
  • 3354 Views
  • 25 replies
  • 0 kudos

Extending Google Cam wire for Security Installers

Ive seen alot of security installer complain about the inability to spice google cam wire with 22/4 wire like normal cameras. I worked for a company that used Google cams for there new cameras and there is is a product out there the is 1 end that con...

brennank by Community Member
  • 390 Views
  • 1 replies
  • 0 kudos

Google Nest Hello + Google Hub + Automatic Reply messages

Hello,I have a google nest hello, and two Hubs in my home. When someone rings the bell, I get the video-stream on both devices -> everything good.Problem appears when I try to use the predefined answers. One hub is working, the other one shows "trans...

Peda by Community Member
  • 281 Views
  • 0 replies
  • 0 kudos

Couldn’t load video

“Couldn’t load video” is what I frequently see when viewing my Google indoor Nest Security Cam 1080p (Wired) - 2nd Generation through a web browser. It’s worked well for the past two months and I was impressed but now I consistently get the message “...

benglert by Community Member
  • 1189 Views
  • 4 replies
  • 0 kudos

Nest/Google Indoor Camera Freezing

So, I can't help but notice that this is a problem STILL not fixed... My indoor Next camera will show my screenshots, but not replay. just a frozen thumbnail. When I go to the live feed, I get glitchy moving pictures. I have restarted the router, unp...

SpydrMnky by Community Member
  • 1498 Views
  • 10 replies
  • 0 kudos

Resolved! “Couldn’t load video”

Several months ago, I purchased a Google indoor Nest Security Cam 1080p (Wired) - 2nd Generation from amazon. It’s worked well for the past two months and I was impressed but now I consistently get the message “Couldn’t load video” with a retry butto...

benglert by Community Member
  • 4517 Views
  • 6 replies
  • 5 kudos

Cannot see my history

My camera and app was recently updated and I am looking for history from 2:45 pm today but it only starts at 3:30. The camera was fully charged and mounted from 9 am. Why did it start recording at 3:30 and how can I see the footage I am looking for??...

LF2 by Community Member
  • 768 Views
  • 3 replies
  • 0 kudos
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