Hello schreier,
Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, how far is it from your Wi-Fi router? How did you perform the factory reset? What is the light status of your Nest Camera now?
In case you have the Nest Cam IQ Outdoor, the factory reset button is located on the front side of the camera, below the Nest logo.
1. Make sure your Nest Camera is plugged in and powered on before continuing.
- Tip: To help restore your settings after resetting your Nest Camera, write down or take a screenshot of your Nest Camera settings.
2. Press and hold your Nest Camera’s reset button with the paperclip or thumbtack. When the light ring starts spinning blue, release the button. Your Nest Camera’s lights will turn off while it's resetting.
- Note: If you want to cancel the factory reset, release the button while the light is spinning yellow.
3. The factory reset is complete when your camera chimes and the light ring starts slowly pulsing blue.
4. After the factory reset, your camera will appear "Offline" in the app until you remove it.
5. To remove it from the app, open the app, then tap Settings Remove device
Confirm.
6. If you're giving your camera to someone else, you're done. If you want to reconnect your camera to the app, simply go through camera setup in the app again.
If you have the Nest Camera IQ Indoor, you may follow the steps from your public article “Restart or factory reset Nest camera or doorbell”.
Regards,
Emerson
